INFORMATION ON THE PROTECTION OF PERSONAL DATA

At Lucavien, we attach great importance to processing and storing your personal data in compliance with the Personal Data Protection Law No. 6698 (“Law”). We wish to inform our customers about the purposes and methods of collecting, processing, and transferring their personal data, as well as about the rights they enjoy under the Law.

1. Methods of Collecting Personal Data

As data controller, Lucavien collects your personal data—verbally, via our website, social media channels, mobile applications, or similar means, in written or electronic form—in order to:

• Enable you to benefit from our services;

• Inform you of our campaigns (with your consent);

• Record your suggestions and complaints;

• Improve our service standards; and

• Define and implement Lucavien’s commercial and business strategies.

2. Processing of Personal Data and Purposes

Under our role as data controller, we may obtain, record, store, preserve, modify, update, periodically review, restructure, classify, and retain in full or in part the personal data and/or special categories of personal data you provide—through our call centers, written communication channels, social media pages, mobile channels, in-store communication channels, or other means—for as long as required by the purpose for which they were collected or as stipulated by law.

Where necessary for legal or operational reasons, and in accordance with applicable law, we may share or transfer your personal data—with appropriate safeguards—to:

• Our business partners (private or public entities, domestic or abroad);

• Regulatory or law-enforcement authorities;

• Third parties with whom we cooperate.

We process your personal data strictly in compliance with Law No. 6698 and other relevant legislation.

3. Transfer of Personal Data

Lucavien may transfer your personal data—domestically or abroad—to group companies, business partners, clients, suppliers, audit firms, public authorities, or other relevant parties:

• With your explicit consent; or

• Where required by law, provided that adequate security and confidentiality measures are in place.

Transfers will serve purposes such as conducting company activities, maintaining business relations, or improving service quality.

4. Rights of the Data Subject under Article 11 of Law No. 6698

You may submit any of the following requests to Lucavien:
a) To learn whether Lucavien processes your personal data and which data are processed;
b) To obtain information on the purposes of processing;
c) To know the third parties—domestic or abroad—to whom personal data have been transferred;
d) To request correction of incomplete or inaccurately processed data;
e) To request deletion or destruction of your personal data in compliance with the Law;
f) To demand that notifications of correction, deletion, or destruction be sent to third parties to whom the data were transferred;
g) To object to a result against you arising solely from automated processing;
h) To request a copy of your personal data.

Please contact us with your questions or requests:

• Company Name: Lucavien

• Phone: –

• MERSIS No.: –

• Tax Office: –

• Tax Number: –

• Address: –

• Email: [email protected]

Privacy and Security

Lucavien Online Shop requests certain personal information (name, age, interests, email, etc.) to enhance customer service. Data collected on our servers are used solely within Lucavien Online Shop for periodic campaign planning, personalized promotions, and avoiding unwanted emails. We do not share or sell this data to third parties without your knowledge or instruction.

Customer information may only be disclosed to official authorities if legally required under mandatory regulations.

Only the customer can access and modify the data they enter. Credit card information entered at checkout is not stored on Lucavien Online Shop servers or those of our service providers—it is processed directly between your computer and the bank via our secure interface.

Cookie Usage

Cookies are small text files or pieces of data saved to your computer or mobile device (smartphone or tablet) when you visit our site. We use cookies to make our sites easier to use and to tailor them to your interests and needs.

• They allow sites to read and write to these files so that you can be recognized and served a more personalized experience (e.g., remembering your preference settings).

• Cookies also speed up your future visits and help us understand how visitors use our sites, enabling us to improve design and usability through statistical analysis.

© Lucavien